Refund Policy

Last updated: September 2026

This policy explains when you're eligible for a refund on a ProductMapper subscription or credit pack purchase. It applies to the self-serve Pro and High plans on our pricing page, billed and processed through Stripe. The Custom plan is a separately negotiated agreement - see the "Custom plan" section below.

Subscription plans

Paid subscription plans (Pro and High) bill monthly; your weekly credit allowance refills every week independent of that billing date. If you cancel, your plan remains active - and your weekly credit allowance keeps refilling - until the end of the monthly cycle you've already paid for. We don't prorate or refund the unused portion of a cycle you cancel partway through.

If you were charged in error - a duplicate charge, a charge after you'd already cancelled, or a charge that doesn't match the plan you selected - contact us within 14 days of the charge and we'll investigate and refund it in full if the error is on our side.

Custom plan

The Custom plan has no self-serve checkout - it's a sales-assisted agreement with credits provisioned manually, not a Stripe subscription. Refunds and cancellation terms for a Custom plan are governed entirely by that negotiated agreement, not by this policy.

Credit packs

One-time credit packs are non-refundable once any portion of the credits has been used. If a pack was purchased in error and no credits from it have been spent yet, contact us within 7 days of purchase and we'll refund it in full.

New account trial period

If you upgrade from the Free plan to a paid plan and find the service doesn't fit your needs, contact us within 7 days of your first paid charge. We'll issue a full refund for that charge and downgrade your account back to the Free plan - no questions asked, once per account.

How to request a refund

Email us or use the contact form with your account email and the charge you're asking about. Approved refunds are returned to your original payment method and typically appear within 5-10 business days, depending on your bank or card issuer.

Abuse and account standing

We reserve the right to decline a refund request where we find evidence of abuse - for example, repeated purchase-and-refund cycles used to extract free usage, or a request tied to an account suspended for violating our Terms of Service.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the date at the top of this page. Continuing to use ProductMapper after a change means you accept the updated policy.

Questions

Reach out any time through our contact page - we typically reply within one business day.